Privacy Policy | Thinkbox Networks

This policy explains what personal information Thinkbox Networks collects, why we collect it, and how we use it. If you have any questions, contact us at support@thinkboxnetworks.com.

1. Who We Are

Thinkbox Networks Inc. ("Thinkbox Networks", "we", "our", or "us") is a managed IT services provider based in the Greater Toronto Area, Ontario, Canada. We provide IT support, cybersecurity, cloud services, and related technology services to businesses.

This Privacy Policy applies to information collected through our website at thinkboxnetworks.com and through our business operations.

2. Information We Collect

We collect information you provide directly to us and some information automatically when you use our website.

Information you provide:

Name, email address, phone number, and company name when you fill out a contact or support form
Details about your IT environment or support requests when you submit a ticket
Payment and billing information when you become a client (processed through our billing system)
Communications you send us by email or phone

Information collected automatically:

Basic website usage data such as pages visited and time spent, collected through standard web server logs
Your IP address and browser type

We do not use third-party tracking cookies or advertising pixels on this website.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide the services you request
Manage and deliver managed IT services to clients
Send you service updates, invoices, and support communications
Send occasional IT security tips or company updates if you opted in (you can unsubscribe at any time)
Improve our website and services
Comply with legal obligations

We do not sell your personal information to anyone. We do not share your information with third parties for marketing purposes.

4. Who We Share Information With

We share your information only in limited circumstances:

Service providers: We use tools like billing software, email platforms, and remote support tools to deliver our services. These vendors only receive the information needed to perform their function and are bound by confidentiality obligations.
Legal requirements: We may disclose information if required by law, court order, or government authority.
Business transfers: If Thinkbox Networks is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before that happens.

5. Data Storage and Security

Your information is stored on servers located in Canada. We use industry-standard security measures including encryption, access controls, and regular security reviews to protect your data.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

6. How Long We Keep Your Information

We keep your information for as long as necessary to provide services and meet our legal obligations:

Contact form submissions: up to 2 years if no service relationship develops
Client records: for the duration of the service relationship plus 7 years, as required for tax and legal purposes under Canadian law
Support tickets: 3 years from the date of resolution

7. Your Rights Under Canadian Privacy Law

Under PIPEDA (the Personal Information Protection and Electronic Documents Act) and Ontario privacy law, you have the right to:

Know what personal information we hold about you
Request a copy of your personal information
Correct inaccurate information
Withdraw consent to non-essential uses of your data
Request deletion of your information (subject to our legal retention obligations)

To exercise any of these rights, email us at support@thinkboxnetworks.com. We will respond within 30 days.

8. Cookies

Our website does not use advertising cookies or third-party tracking. We may use a simple session cookie to keep forms functional. You can disable cookies in your browser settings without affecting your ability to use this website.

9. Children's Privacy

Our services are directed at businesses, not individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify active clients by email. Continued use of our website or services after a change constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Email: support@thinkboxnetworks.com
Phone: 416-258-5051
Address: Greater Toronto Area, Ontario, Canada

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.