Submit a ticket, start a remote session, or call us directly. We're here Mon–Fri 8am–6pm ET, with emergency support available 24/7 for critical issues.
Not urgent? Fill out our support form and we'll get back to you fast.
→Let us connect to your computer securely and fix the issue in real time.
→For urgent issues, call us directly. A technician picks up, not a bot.
→Common fixes, guides, and how-tos your team can use right now.
→Fill in the form and one of our technicians will respond within the timeframe below, often sooner. For anything critical, please call us directly.
⚠️ For critical issues outside business hours, please call 416-258-5051, do not wait for a ticket response.
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Our technicians can connect to your computer securely and resolve most issues without you needing to go anywhere. Here's how to get started.
Contact us by phone or ticket above so a technician is ready and expecting your session. Don't start a remote session without speaking to us first.
Required first stepYour technician will send you a secure, one-time remote access link via email or chat. Click it to download the lightweight connection tool.
Takes < 1 minuteYou stay in control, you can see everything we do on screen and end the session at any time. Most issues are resolved in the same session.
You're always in controlQuick answers for the most common issues, for when you want to try it yourself first.
How to reset your M365 password yourself, or contact us if self-service reset isn't set up.
Step-by-step guide to diagnose connection issues before calling us.
The most common printer fixes, offline status, driver issues, and queue stuck.
How to identify phishing, what not to click, and how to report it to us immediately.
Quick checks and restarts that fix most performance issues before a full support call.
What to send us when you hire someone new so we can get them set up fast.
Can't find what you need? Contact us or call 416-258-5051, we're happy to help with anything.
Book a free IT assessment, no obligation, and we'll show you exactly what we find.